The approvers form is required to identify the people within your organisation who are authorised to make requests which are either a High-Level change or have some form of financial impact.

Please compete the form here: Approvers (affinitysmart.com) 

What is the Approval Process?
With the increase in awareness on the Importance of IT Security, our Approval Process has been implemented to enhance the protection of your IT Infrastructure.

The Approval Process has been introduced to meet the following requirements:

• To Certify that requests made by an individual which has a “Security” implication to your IT Infrastructure (in any size or form) are being authorised via a Requester with the appropriate permissions.
• To Certify that any requests which have Cost Implications for your Business are being authorised via a Requestor with the appropriate permissions.
• To ensure that, in the event of IT System Changes being made or introduced to your infrastructure, has been authorised with a sufficient level of Compliancy and Responsibility in practice that meets the needs of us as the Service Provider and you as the Customer.

How does this work?
The Approval Process is triggered anytime a Submitted Request is identified as being either a Change or Service Request. If you have emailed or Report the Request via Telephone, then our Support Analyst will determine if this Request is actually a Service or Change Request.

Alternatively, if you select an Item from the Service Catalog then the Ticket will be logged as a Service Request.

In either case, an Approval is required before it can be actioned.

By “Placing a Request”:

• A new Service Ticket is created in the Helpdesk
• One of our Support Analysts will review the requests and who it’s coming from.
• They will check the Requestor against a list of Authorised Personnel from your organisation (If there is no list then they will get in touch with the Main Point of Contact for your Organisation to Complete an Approvers Form).
• Once the correct Approver has been identified, an Approval Email will be sent to them and if there is an associated fee, then this will be quoted with a Link to the Estimate.
• Once the Request has been APPROVED, our Support Analysts will be notified and be able to Proceed with the necessary requirements.

Please note that without this process, we will not be able to carry out any Service or Change Requests.

We appreciate your understanding of the importance in this function not only for us but also for your protection.