Pre-requisites:
We will need to know your Email Address and Mobile Number (for 2 factor Authentication) to create the account on our side.
Also recommended is that you have an Authenticator App, e.g. Google Authenticator.
Creating your Account
When we setup your account, you will receive an INVITATION Email like the following, please click on ACCEPT:
In the Window that opens you will be prompted to CREATE A PASSWORD. Please remember this as you will need it to log in to the portal in future.
Click on I agree on the Privacy Policy:
Create a Password:
Select the Authentication Method.
Please note there are 2 Options (SMS or Authenticator).
SMS is the simplest method, however, a little further down we will show you how to also setup authentication via the Authenticator app (in case you are unable to receive an SMS Code):
Enter the Code:
END OF ACCOUNT CREATION.
Connecting to your System
We recommend that you bookmark the following link:
https://affinity.rmmservice.eu
This will take you to the Login Page of the Portal (unless you are already signed in, in which case it will take you directly to the page where your PC will be listed).
If you are prompted to Login, then please do so with the credentials set above.
Once logged in you will see a page similar to the following – which will have any device you are authorised to access listed:
To connect, click on the icon on the far right which looks like this:
You will now have options you can select, e.g. if you have multiple monitors or a local printer you want to attach to the Remote PC – or you can simply CONNECT.
Please see the following common Options:
If you are using Multiple Monitors on your Home PC\Laptop, and you want your Office PC to be displayed across all these monitors, then simply select the check box “Use all monitors” as shown.
If you have a Local Printer connected to your Home PC\Laptop and you want the ability to print from your Office PC to your local Printer, then click on the Local Resources tab and in the Local Field dropdown, select “Printers”.
If you want to copy a document from your Local PC\Laptop to your Office PC, then select “Clipboard”.
When ready, simply click on CONNECT:
At this stage, a small file will be downloaded to your PC\Laptop – the filename will be compromised of a random number of characters – this is intentional.
For security purposes, this file will only be valid for up to 2mins – after this time you will need click on Connect to generate a new file.
Depending on the browser you are using it will appear differently.
If you are using the latest version of Google Chrome Browser, it will appear in the top right:
In older versions of Google Chrome browser, it will appear in the bottom left:
If you are using MS Edge Browser it will appear in the top right area:
If you are using FireFox Browser then you should get a prompt similar to this – simply click OK:
When you open this file, you will be prompted for the User Credentials on the Business system (ie. the Username and Password associated to your Office PC\Server).
If this is the first time you are logging in via this method, then firstly, Click on Use a different account (as highlighted below), then enter your Office PC Username and Password.
Please note that you will need to enter the FULL USERNAME (if unsure, please check with us what this could be – if you log into a Server then it will be in the format domain\username)
This will now connect you to your OFFICE PC!
The Blue Bar allows you to MINIMIZE or RESIZE the Remote PC Screen.
When you are Finished – simply Sign Out in the Usual way.
Setting up Google Authenticator
If not already done so, please download the Google Authenticator App on your Smartphone.
If you are using an Android Device (e.g. Samsung Phone), then this can be downloaded from the Google Play Store.
If you are using an iOS Device (i.e. Apple iPhone), then this can be downloaded from the Apple APP Store.
If you are already using another Authenticator App (eg. Microsoft), then this is also OK to use.
Log into your Portal and near the LEFT Pane of the Screen, click on the SETTINGS Symbol as highlighted:
On the page that opens, simply click on Configure next to Authenticator App as highlighted:
Open the Authenticator App on your phone and SCAN the QR Code.
You will need to enter 2 consecutive codes that appear on your Phone:
You will it’s successfully, set up, the word “Configured” will appear in Green as highlighted:
You are now setup to use both SMS and an Authenticator App.
The next time you login, you will be able to choose either option after you enter your password:
END.